If your item is defective or damaged and you need to exchange it for the same item, simply send us an email at orders@goodtimesar.com and, if applicable, we will proceed free of charge to an exchange.
To be eligible for a return, you must first take pictures of the packaging if the packaging was damaged during transport. Please also take pictures of the damage to the item itself and send them to orders@goodtimesar.com.
We will reply to your email and request you return the item in its original packaging unless the packaging was damaged in which case please provide a similar packaging to avoid further damage from the pictures you will have sent.
Our return policy is possible during the first 30 days from the moment of purchase.
If we have not received the item within 30 days since your purchase, we can not offer you an exchange.
To return your product, you must send it by mail to our processing center: GoodTimes AR, 25 rue Auphan, 13003 Marseille, France.
Please note there is no guarantee that we will receive your returned item unless, as we strongly recommend, you use a tracking service or shipping insurance.
Once your return is received and inspected, we will send you an email informing you that we have received your item and confirm, if applicable, the exchange of your item.
We want you to be happy with our works, so if you want to return them or exchange them, we will gladly do it in the first 15 days after the reception of the package based on postal tracking information. This means you need to have shipped the package back latest on the 15th day.
If you would like to return or exchange your order or if there is a problem with the print you received, please send us an e-mail at orders@goodtimesar.com with your order number and a picture of the product you wish to return or exchange.
We will process your refund or exchange request once your returned item has been received. Please note that returns are the responsibility of the customer in its original packaging or similar and all refunds are subject to a processing fee of 30%.
To return your product, please send it by mail to our processing center: GoodTimes AR, 25 rue Auphan, 13003 Marseille, France.
Please note there is no guarantee that we will receive your returned item unless, as we strongly recommend, you use a tracking service.
Once your return is received and inspected, we will send you an email informing you that we have received your item and confirm, if applicable, the exchange of your item.
Please Note:
If you simply changed your mind and want to return the artwork without damage, you will be responsible for paying your own shipping charges for the return of your item. Shipping costs are not refundable and a 30% processing fee will be deducted from the refund.
Once we received and inspected your returned item, we will send you an email to confirm it and your refund minus 40% processing fees will be credited to your original payment method within a few days.
