Customer Service
Problems with the order
Returns and Exchanges
Shipping & Delivery
Account
Order Processing and Payment
- Select the image, the size you prefer and the print medium, then select "Add to cart".
- Check your cart to make sure you have selected the correct images, sizes and quantities.
- If you have a coupon, enter it in the field "Enter coupon" and select "Apply".
- Select the option "Proceed to checkout".
- Use existing billing and delivery addresses, update or add them.
- Select your preferred payment method to finalize your purchase.
- Follow the instructions of selected payment gateway.
- Click "Return to store" after the payment is processed.
Security and Confidentiality
Augmented Prints
Augmented Prints are printed images that come to life in Augmented Reality through the camera of a smartphone or via AR glasses.
To make it work, download our App, scan the QR for the image with App QR scanner, click on "Download AR" button, and once downloaded, click on "Launch AR" button. Then point the camera at the image and watch it come to live in Augmented Reality.
Free Trial Views
Every item on our site comes with 3 free trial views in Augmented Reality via our App by default.
To access more views, simply purchase the print.
Unlimited Views for the First Year
When you purchase a print, regardless of size or medium, you receive a license for unlimited views of that item for the first year.
After the first year, you can extend your access at a rate of 1 cent per view.
Activate your license through your account menu "Orders/Licenses".
Pay per View and Sharing
In addition to extending your own access, you can share your Augmented Gallery with family and friends using the "1 cent per view" option. To do that, just share your Gallery’s QR code which can be found in your account menu "My Gallery".
Upon registration, you receive 100 free views to get started. Once these are used, you can purchase additional views as needed. You’ll receive a notification when your view balance is running low.
Number of Devices
The license that comes with your print allows unlimited views of your Augmented Gallery on up to 3 devices.
If you try to activate an additional device, you’ll need to deactivate one of the existing devices. The app can still be used on the deactivated device, but it will operate on a pay-per-view basis, drawing from your account's view balance, similar to a friend or family member viewing your gallery content.
How to activate unlimited views for my purchased prints?
The license is generated upon checkout. This license allows you to activate one year of unlimited views for your purchased prints.
You will be notified 1 month before your unlimited views are about to expire.
After one year, you can choose to extend and pay per view (1 view = 1 cent).
We recommend activating your access once you receive the prints, however, you can do it any time in your account, in the menu "Orders/Licenses".
You account comes pre-charged with 100 views upon registration. You can use these views after your unlimited views are expired. After that you can buy views by packs.
What happens to the license when I purchase additional prints of the same item?
When you purchase additional prints of the same item on the same or different media, your license is automatically updated to the dates of the latest active license.
We use ILFORD Heavy Weight Duo Matt 310 gsm photo art paper to ensure unparalleled quality, producing sharp and lifelike reproductions of our artists’ works. This renowned paper, combined with our 8-colour Fine Art printing process, captures every detail with exceptional precision.
The full colour spectrum is beautifully rendered on this premium, acid-free, hand-crafted paper, resulting in stunning gradients and accurate reproduction of intricate details. Even black and white prints showcase impressive depth and delicate shading.
Fine Art Paper prints come with a white border, creating a clean separation between the image and the edge. This ensures the AR experience remains uninterrupted, especially when framed, while also enhancing the artwork’s focus with a more pleasing, balanced presentation.
Our high-resolution 8-colour digital printing ensures vibrant colours and sharp details. The artwork is printed on an eco-friendly, solvent-free, and odourless canvas. The edges are mirrored around the frame, creating a seamless look.
Handcrafted frames, available in 2.5 cm or 3.8 cm widths (depending on the print size), keep the canvas perfectly stretched over time. A notch on the back makes hanging easy with steel nails or angle hooks.
Please note it’s not advisable to hang a canvas print outside. Canvas can absorb moisture, fade, or become damaged. For outdoor displays, we recommend prints on Alu-Dibond or Plexiglas.
To maintain your canvas print, avoid direct sunlight and hang it in dry rooms. Gently clean it with a soft, dry cloth to remove dust.
Our Fine Art Prints on Plexiglas use the latest 12-colour printing technology on HP Premium photo paper, bonded to a 4 mm thick Plexiglas panel. These prints come with an aluminum gallery mount, ensuring exceptional stability.
We use 100% eco-friendly materials, free from harmful substances. Plexiglas is a transparent, hard, glossy plastic that is both light and shock-resistant, making it a superior, lightweight alternative to glass, without needing a frame.
We offer a premium aluminum mount for our Plexiglas prints, the preferred choice for galleries and exhibitions. This mount provides excellent stability with metal rails discreetly placed on the back, giving your photo a weightless, floating appearance. The aluminum gallery profile allows for easy, secure hanging, ensuring the print stays perfectly positioned.
We print on HP Premium 250 gsm paper with high-performance 12-colour printers, bonding it to 3 mm thick original Alu-Dibond® or Butlerfinish® Alu-Dibond. A matte lamination protects the print, allowing it to be displayed in bright or reflective settings without glare.
Alu-Dibond panels feature a black polyethylene core with an aluminum surface, available in white or with a brushed silver Butlerfinish® effect, offering a sleek, textured metallic look. Both materials have elegant black edges, adding sophistication to the prints, which don’t require framing.
We offer a premium aluminum mount for our Alu-Dibond prints, the top choice for galleries and exhibitions. This mount provides excellent stability with metal rails on the back, creating a weightless, floating effect. The aluminum gallery profile allows for effortless, secure hanging, ensuring the print stays perfectly aligned.
For a truly elegant and high-quality presentation, we print on HP Premium photo paper (250 g) using a 12-colour printer, then mount it behind a glossy 2 mm Plexiglas panel, reinforced with a 3 mm Alu-Dibond backing.
The Alu-Dibond, with its black polyethylene core and ivory white aluminum surfaces, paired with the transparent Plexiglas, enhances the print with brilliant clarity and depth. This fusion of materials ensures lasting stability and a sophisticated presentation, making it the ideal choice for displaying art.
We offer a premium aluminum mount for our Gallery-Bond prints, the preferred choice for galleries and exhibitions. This mount ensures excellent stability with metal rails on the back, creating a floating, weightless effect. The aluminum gallery profile allows for easy, secure hanging, keeping the print perfectly positioned.
The colors you see on your monitor are close to those printed, but because of differences in monitor color calibration, perfect matching can never be guaranteed.